Our Store Policies

Effective Date: 14/01/2025 At Lorini, we are committed to providing an exceptional shopping experience while protecting your rights as a customer. Our Online Store Policy outlines our practices concerning the use of our website, purchase terms, shipping, returns, privacy, and more. By using our website and making a purchase, you agree to abide by the terms and conditions outlined below. 1. General Terms of Use By using the Lorini website, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and other policies or notices that are posted on our site. If you do not agree to these terms, you should not use our website. We reserve the right to change or update this policy at any time, and the changes will take effect as soon as they are posted on this page. You are encouraged to review these terms regularly to stay informed of any updates. 2. Products and Availability While we make every effort to ensure that the products listed on our website are in stock and available, the availability of items is subject to change without notice. We reserve the right to discontinue or modify products and services offered on our website at any time. Product Descriptions: We aim to provide accurate descriptions and images of our products, but there may be slight variations in the color, size, and appearance due to photography lighting, screen settings, or the natural materials used. 3. Orders and Payment Order Confirmation: When you place an order, you will receive an email confirmation with your order details. This is not an acceptance of your order but rather a confirmation that we have received it. Payment: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments must be made in full before we process and dispatch your order. Prices are listed in AUD (Australian Dollars), and taxes are included in the total price unless stated otherwise. Order Cancellation: If you wish to cancel your order, you must contact us as soon as possible. Once an order is processed or shipped, it may not be canceled. 4. Shipping & Delivery Shipping Methods: We offer domestic and international shipping options. Delivery times and fees are calculated at checkout based on your location and preferred shipping method. Domestic Shipping: Estimated delivery time for domestic orders is 5-7 business days, depending on your location. International Shipping: For international orders, delivery time may range from 7-20 business days depending on your destination. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. Shipping Delays: While we strive to meet our estimated delivery times, delays may occur due to factors such as high demand, customs clearance, or carrier issues. We will notify you of any significant delays. 5. Returns and Exchanges We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and exchange policy. Please review the following conditions: Eligibility for Returns & Exchanges: Items must be unworn, unused, and in their original condition, with tags and packaging intact. For hygiene reasons, lingerie and swimwear cannot be returned or exchanged unless faulty or damaged. Proof of purchase (e.g., order confirmation or receipt) must be provided. How to Return or Exchange: Contact us within 30 days of receiving your order to initiate the return or exchange. Return the item(s) to the address provided by our customer service team. For exchanges, we will send out your new item once we receive the original item. Refunds: Refunds will be issued to the original payment method once the returned item(s) have been received and inspected. Shipping fees are non-refundable, and you will be responsible for return shipping costs, unless the item is defective or an error occurred on our part. 6. Privacy & Data Protection Collection of Personal Information: We collect personal information, such as your name, contact details, shipping and billing addresses, and payment information, when you make a purchase or create an account on our website. This information is used to process your orders and provide a better shopping experience. Data Security: We take reasonable measures to ensure that your personal information is protected and secure, in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). All payments are processed securely using industry-standard encryption technology. Marketing Communications: With your consent, we may send you marketing emails and newsletters about new products, promotions, and offers. You can opt out of these communications at any time by clicking the unsubscribe link in the email. For more information on how we collect, use, and protect your data, please review our Privacy Policy. 7. Intellectual Property All content on the Lorini website, including text, images, logos, graphics, and trademarks, is owned by Lorini or its affiliates and is protected by Australian and international copyright laws. Unauthorized use of any content is prohibited without prior written consent. 8. Dispute Resolution In the event of any dispute related to your order or use of our website, we encourage you to contact our customer service team at support@lorinilingerie.com We are committed to resolving any concerns in a fair and timely manner. If the dispute cannot be resolved amicably, it may be resolved in accordance with Australian law, and the courts of QLD, Australia, shall have exclusive jurisdiction. 9. Limitation of Liability To the extent permitted by law, Lorini shall not be liable for any direct, indirect, or consequential damages arising from the use of our website, products, or services. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount paid for the product that gave rise to the claim. 10. Governing Law This Policy and all transactions conducted on or through the Lorini website shall be governed by the laws of Australia, without regard to its conflict of law principles. Any legal action or proceeding related to this Agreement shall be brought exclusively in the courts located in Australia. 11. Contact Us If you have any questions or concerns regarding this Online Store Policy, please contact us at: Lorini Email: support@lorinilingerie.com Thank you for shopping with Lorini. We appreciate your support! Australian Consumer Law (ACL) Competition and Consumer Act 2010 Privacy Act 1988 Australian Privacy Principles (APPs).